Terms of Service

1. Agreement

These Terms apply when you use bd.cleenmark.com or ask for a Cleenmark service in Bangladesh. By using the site or sending a booking request, you agree to them.

2. About Cleenmark and our local partner

Cleenmark® is a cleaning and home services brand owned by CLEENMARK LTD., which runs this website and the booking platform.

CLEENMARK LTD. is a company incorporated in Bangladesh (Registration No. C-212692/2026).

In Bangladesh, the services are carried out by Cleenmark's contracted local partner for Bangladesh, not by CLEENMARK LTD. directly. Each country has its own partner. The partner employs or engages the team that visits you and is responsible for carrying out the work to Cleenmark's standards.

CLEENMARK LTD. sets those standards, takes your request and handles your questions and complaints. You can ask us at sales@cleenmark.com for the name and details of the partner for Bangladesh.

3. Booking requests

Cleenmark takes booking requests in Dhaka. A request you send on the site is not yet a booking.

Our team calls you to agree the day and time. Your booking is confirmed only when we confirm it with you by phone. We may decline a request, for example if the address is outside the area we serve or no team is free.

Please give accurate details. If we cannot reach you on the number you gave, the request lapses.

4. Prices

Prices are shown in BDT. The price of your package is the one shown when you send your request, unless the job turns out to be different from what was booked; in that case we agree any change with you before work starts.

Some services are priced after we look at the job. We give you the price before any work starts, and you are free to say no.

5. Payment

You pay in cash after the service is finished, to the team that carried it out. No payment is taken online or in advance. Other payment methods may be added later and will be shown on the site.

Ask for a receipt when you pay.

6. What we ask of you

So the team can work safely and well, please:

• be at the address, or have an adult there, at the agreed time, and give access to the areas to be serviced;
• provide running water and electricity;
• put away cash, jewellery, documents and fragile or valuable items before the visit;
• tell us beforehand about pets, hazards, damage that is already there, and surfaces or items that need special care;
• treat the team with respect. The team may stop work and leave if they are unsafe or mistreated.

7. What you can expect

The work is carried out with reasonable care and skill by a trained, uniformed team from our local partner, using suitable equipment and products. Results depend on the condition of the home or item; some stains, odours and wear cannot be fully removed, and we will tell you when we see that.

8. Changing or cancelling

You can change or cancel a request or a confirmed booking by contacting us before the visit. Please tell us as early as you can. We may need to move a visit because of weather, illness, traffic or another reason outside our control, and will tell you as soon as we know.

9. Complaints

If you are not happy with a service, tell us as soon as you can, preferably within 48 hours of the visit, at sales@cleenmark.com, with photos where helpful. We look into it with the local partner and, where the complaint is justified, arrange for the work to be put right.

10. Responsibility for the work

The local partner for Bangladesh is responsible for carrying out the service and for the conduct of its team. Tell us straight away about any damage or loss you believe the team caused, and before anyone else repairs it, so that it can be inspected.

Neither CLEENMARK LTD. nor the partner is responsible for damage that was already there, for normal wear, for items not put away as asked above, or for loss that could not reasonably have been foreseen.

Nothing in these Terms removes or limits rights you have under the consumer protection laws of Bangladesh that cannot be removed by agreement.

11. The website and the brand

The Cleenmark name, logo and website content belong to CLEENMARK LTD. and may not be used without permission. Do not misuse the site, try to break its security or send false requests.

Our Privacy Policy explains how we handle personal information.

12. General

We may update these Terms. The date at the top shows the latest version; the version in force when your booking is confirmed applies to that booking. If part of these Terms cannot be enforced, the rest still applies.

13. Contact

CLEENMARK LTD. is a company incorporated in Bangladesh (Registration No. C-212692/2026).

Email: sales@cleenmark.com.